Interrogate your customer data until it confesses.
Customer acquisition, retention and re-engagement is our business.
The Trace CRM Modules help you maximize your customer relations in-store, online and via mobile and social channels.
Trace is a cloud-based plug in and play customer engagement solution incorporating database warehousing, reporting and campaign management modules.
The Trace database and warehouse module gathers and stores data from many different sources including in-store, online, social and mobile channels providing you with an accurate 360 degree view of your customer.
Trace CM allows you to create effective trigger based or offer based emails in minutes with our easy to use template builder.
Personalise your emails with dynamic content.
Select your audience using our easy to use query builder. Select from standard query fields or combinations of dynamic queries for complex permutation testing.
Every time you send a campaign, we monitor your results via a set of real-time reports allowing you to see who opened the email, what content they viewed and who they shared it with
View who opens your email and what sales were generated verse those customers who shopped but did not open your email
Trace CRM automatically helps you manage your database and updates the member records appropriately
See which members forwarded your email to their friends or shared it on Facebook or Twitter.
Built-in integration makes it easy for you to see what site activity your campaign generated. This will assist with future decision making when comparing with campaign results, ROI and sales generation.